Privacy Policy 95asia — Our Commitment to Protecting Your Data

95asia collects various types of information from our players to ensure a smooth, secure, and reliable gaming experience. This data collection is carried out transparently and solely for legitimate purposes.

Information you provide directly:

• Full name, date of birth, and identity information collected during account registration
• Email address, mobile number, and residential address
• Payment method details used for deposits and withdrawals
• Identity verification documents (MyKad, passport) during the KYC process
• Any information you provide when contacting customer support

Automatically collected information:

• IP address, device type, operating system, and browser used
• Platform activity logs including login timestamps, games played, and total wagering amounts
• Cookie and similar tracking technology data to enhance user experience
• Geolocation data based on IP address for legal compliance purposes

All information collected is necessary to provide our services effectively and to comply with applicable legal obligations, including anti-money laundering and age verification requirements.

The data we collect is used responsibly and only for the following legitimate purposes:

• Account management: Registration, KYC identity verification, profile management, and account recovery.
• Transaction processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
• Platform security: Detect and prevent fraud, money laundering, account abuse, and unauthorized access.
• Customer support: Respond to inquiries, resolve disputes, and provide effective technical support.
• Service improvement: Analyze usage patterns to improve platform functionality and the player experience.
• Marketing communications: Send promotional information and exclusive offers — only to players who have agreed to receive such communications.
• Legal compliance: Meet regulatory requirements, respond to lawful authority inquiries, and comply with court orders.

95asia does not sell or rent your personal data to any third party. However, there are limited situations where we need to share information with certain parties to ensure our services run smoothly:

• Payment service providers: Transaction details required to process your deposits and withdrawals through approved payment channels.
• KYC service providers: Identity information required for age and identity verification through trusted third-party verification systems.
• Game service providers: Gaming data required to operate our casino games, sports betting, and bingo platform.
• Authorities and law enforcement agencies: When required by law, court order, or a legitimate regulatory authority.
• Analytics services: Anonymised and aggregated usage data for platform performance analytics — with no information that can individually identify you.

All third parties working with 95asia are required to comply with strict data protection standards and may only use your information for purposes that have been contractually agreed upon.

We continually invest in security infrastructure to ensure your data is always protected. Key security measures we have in place include:

• 256-bit SSL Encryption for all communications between your browser and our servers.
• Layered access control — only authorised staff with a legitimate business need may access player data.
• 24/7 security monitoring by our dedicated information security team.
• Regular security audits by a certified independent cybersecurity firm.
• Two-factor authentication (2FA) available for all player accounts as an added layer of security.
• Encrypted data backup stored in a secure, separate location.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe from all threats. We encourage you to take your own protective measures as well, such as using a strong password and not sharing your login credentials.

95asia uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyse how our platform is used. Below are the types of cookies we use:

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect platform functionality.

As a 95asia player, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact our privacy team via live chat within the platform or by email at [email protected]. We may require identity verification before processing your request.

In operating our global services, your personal data may be transferred to and stored on servers located outside Malaysia. Such transfers are only carried out when necessary to provide our services and are always subject to appropriate safeguards.

Protection measures we apply for cross-border data transfers include:

• Use of internationally recognised standard data transfer agreements
• Security assessments conducted on all service providers involved in data transfers
• Data encryption in transit and at rest at offshore locations
• Ongoing monitoring of data privacy standard compliance by third-party service providers

By using 95asia's services, you agree to such data transfers. If you have concerns about cross-border data transfers, please contact us for further discussion.

95asia retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Our data retention guidelines are as follows:

• Active account data: For as long as your account remains active and in use.
• Closed account data: Minimum 5 years after account closure for anti-money laundering compliance purposes.
• Financial transaction records: Minimum 7 years in line with Malaysia's financial legal requirements.
• Customer support communication logs: 3 years from the date of last interaction.
• Security log data: 12 months to support security incident investigations if required.
• Marketing data: Until you withdraw consent or request deletion.

Upon expiry of the retention period, your data will be securely deleted or anonymised in accordance with industry-standard procedures. If you wish to know the retention period for a specific data category, please contact our privacy team.

95asia services are strictly for individuals aged 18 and above. We do not intentionally collect, process, or store personal data from individuals under the age of 18.

If we find that we have collected information from an individual under the age of 18, we will take immediate steps to:

• Immediately close the account in question
• Delete all related data from our systems
• Refund any funds that may have been deposited

If you have information that a minor has registered on our platform, please notify us immediately through our customer support channels so that appropriate action can be taken without delay.

We welcome any enquiries, concerns, or requests regarding this Privacy Policy or the handling of your personal data. Our dedicated privacy team is ready to assist you.

Available contact channels:

• Live Chat: Available 24/7 directly within the 95asia platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for data-related enquiries and your privacy rights.
• General Support Email: [email protected] — for general enquiries and account assistance.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The date of the most recent update will always be displayed at the top of this document. We encourage you to review this page periodically.